Client Service Offering
Services:
Service Case Types:
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Address / Contact Change
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Beneficiary Change
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Profile / Suitability Change
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Statement Inquiry / Resend
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Account Balance / Performance Info
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RMD / CRUT / QCD Inquiry
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Fee payment Set-up or Change
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Journal Requests
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Life Change Notification
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Power of Attorney
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Death Claim
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Contribution / Distribution Request
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Establish a Systematic
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Technology Inquiry
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Policy Coverage Questions
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Update Banking Info
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One-time Premium Payments
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General / Miscellaneous
Account Maintenance, Including:
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Ensure investment accounts are allocated to appropriate models and fully invested – money is put to work right away
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Level 1 requests are closed same day.
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Level 2 requests are closed within 24 hours whenever possible.
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Level 3 requests are closed depending on complexity.
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Clients receive updates once per week for 3 weeks
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If not resolved after 3 weeks advisors are consulted for next step